FAQ, IT'S GOOD TO KNOW FAQs

We offer free U.S. standard shipping on all orders over $80.

Domestic shipping takes 2-7 days within the U.S. Please allow additional time if shipping to an address outside the continental U.S.

We process and ship orders within 1-3 business days, Monday through Friday, excluding holidays. Once your order has been shipped, you will receive an email notification with the shipment tracking information.

We currently ship to the U.S. and Canada, including PO Boxes, Alaska, Hawaii, and Puerto Rico. We are working on expanding our international shipping!

Yes. Our Canadian friends can also select DHL shipping for duties included in the shipping price. No surprise fees upon arrival!

Our warehouse and fulfillment center is in Los Angeles, California.

Get in touch with our customer service team as soon as possible. We'll do our best to make your changes. Once your order has been processed and shipped, we won't be able to make any more changes.

Yes, we offer bulk discounts on 10-20 items. These discounts will be applied automatically to your cart. Only one promo code can be used per order.

We offer 10% off on all first-time customers when they join our email list – you’lll also be the first to receive ALL exclusive discounts, special offers, and early access to launches.

Yes, we offer Checkout+ for $1.99 to protect your order from loss, theft, or damage.

If you paid for Checkout+, you can click here to start a claim.

For domestic orders, first-time customers receive one free return or exchange within 30 days of delivery.

After your first purchase, a $6 return shipping fee may be deducted from your refund. You can add Checkout+ for $1.99 at checkout to get free returns, unlimited exchanges, and package protection for that order.

Items must be unworn, unwashed, in original condition, and with all tags attached. We recommend trying them on over your own underwear. We reserve the right to refuse returns that show signs of wear – no refund will be issued, and the item will be immediately destroyed/recycled/donated without being returned.

Original shipping fees are non-refundable.

Final Sale items cannot be returned.

We accept returns within 30 days of delivery. Return items to the address below, and email hello@lacoochie.com with your tracking number.

La Coochie Inc., PO Box 955, Venice, CA, 90294, USA.

Items must be unworn, unwashed, in original condition, and with all tags attached. We recommend trying them on over your own underwear. We reserve the right to refuse returns that show signs of wear.

Original shipping fees are non-refundable.

Final Sale items cannot be returned.

You can start your return request in our self-service portal.

If you have any questions or concerns, please don't hesitate to reach out at hello@lacoochie.com

Once you drop your return at the post office, it can take up to 2 weeks to reach our fulfillment warehouse. Returns are processed within 1 week upon delivery back to our warehouse.

Yes. All returns made more than 30 days after delivery are eligible for store credit.

We'll make it right! Please reach out to our customer service team at hello@lacoochie.com

We know shopping for underwear online can be tricky, so we're here to help you find the correct size and style. Our undergarments are designed to fit comfortably and relaxed – never too snug, tight, or digging in.

Our briefs are cheeky, so if you prefer more coverage, we recommend the High Rise Boyshort.

We recommend taking a look at each product page to review the images and fit notes. We did our best to include as many models of different sizes to help guide you.

For briefs and short styles, we recommend using your hip measurement. For high-rise styles, consider your waist measurement. To measure your waist, wrap a tape measure around the narrowest part of your waist.

Not sure which size to choose? Email us at hello@lacoochie.com - we’re happy to help guide you.

Yes. We’re actively working on expanding our size range. Reach out to us at hello@lacoochie.com with the size and styles you would love to see.

La Coochie underwear is made from super-soft GOTS-certified organic cotton, meaning it's completely free of harsh chemicals and toxins your skin definitely doesn't need. Our styles are designed to be breathable, healthy, modern, and ridiculously comfortable.

Organic cotton is grown and processed without toxic chemicals (like formaldehyde), pesticides, or chlorine treatments commonly used in regular cotton. For underwear, this means organic cotton is often gentler on your skin, more breathable, and less likely to cause irritation, especially for everyday and intimate wear.

Regular cotton is typically grown with synthetic pesticides and fertilizers and may be processed with harsh chemicals.

Organic cotton is grown without toxic pesticides, synthetic fertilizers, or GMOs. It uses farming practices that are better for soil health, the environment, and sensitive skin.

At La Coochie, we use GOTS-certified organic cotton in all of our underwear, meaning it meets the highest global standard for organic textiles - from how it’s grown to how it’s processed and ethically made.

Organic cotton underwear is gentler on your skin, more breathable, and free from harsh chemicals often found in conventional cotton. For everyday and intimate wear, organic cotton helps reduce irritation while offering natural comfort and softness.

Yes. All La Coochie underwear is made with GOTS-certified 95% organic cotton & 5% elastane for optimal stretch & shape retention. GOTS is the highest global standard for organic textiles. This certification ensures the cotton is grown and processed without harmful chemicals (like chlorine, formaldehyde or azo dyes).

Our underwear is made from GOTS-certified organic cotton, meaning it’s produced without chlorine, formaldehyde, azo dyes, or harmful chemical finishes, which is especially important for intimate areas.

GOTS stands for Global Organic Textile Standard, the leading worldwide certification for organic textiles.

When a product is GOTS-certified, it means:

• The cotton is grown organically (no toxic pesticides or GMOs)
• The fabric is processed without harmful chemicals
• Strict environmental standards are followed
• Ethical and fair labor practices are verified

Our GOTS-certified organic cotton underwear meets these high standards from farm to finished product, so you know exactly what you’re putting on your body.

For the best results, we suggest machine-washing your La Coochie underwear in cold water with similar colors. Do not use bleach.

For bralettes, we recommend washing in a mesh bag to prevent the hook closure from unhooking and damaging your garments.

We suggest you hang dry to protect the delicate fabrics and prolong the stretch in your underwear. If you're in a hurry, you can tumble dry on low heat.

Restock dates vary by product, so the best way to snag the items you're loving is to sign up for the "back in stock" email alert on each product page. You'll be the first to know!

Only the best, obvi. The softest GOTS-certified 95% organic cotton with 5% elastane for stretch and shape. Our lace trim and mesh fabric are Oeko-Tex certified, 90% nylon with 10% elastane.

Some styles have nylon elastic trims along the leg and waist openings to keep the underwear in place. This trim is fully enclosed by our organic cotton fabric, which is more comfortable and especially helpful for those with sensitive skin.

Yes. Our factory partner in Guangdong, China, is regularly audited by BSCI. The audit ensures fair practices for workers, including no child labor, no discrimination, and protections for their health and safety… to name a few. Our team also visits our factory during a busy production time to monitor our third-party inspectors.

Our factory is also female-owned – woo!

Our underwear is made using GOTS-certified organic cotton, which means the entire fabric production process must meet strict environmental and social standards.

GOTS certification requires verified fair labor practices, safe working conditions, and responsible manufacturing. We choose partners who align with these standards so you can feel confident that your organic cotton underwear is made with care for both people and the planet.

We’re committed to creating sustainable underwear using materials that are safer for your body and lower impact on the planet.

Our cotton is GOTS-certified organic, and our mesh and lace trims are OEKO-TEX® certified, meaning they’re tested for harmful substances.

Our packaging is just as thoughtful:

• FSC-certified tissue paper made with recycled materials and soy-based ink
• FSC-certified thank-you cards made from post-consumer waste
• Shipping mailers made from 100% recycled content that are recyclable and biodegradable

Certified organic cotton is grown without synthetic pesticides, toxic fertilizers, or GMOs - all of which are commonly used in conventional cotton farming. This helps protect soil health, reduce water contamination, and support biodiversity.

When cotton is GOTS-certified (Global Organic Textile Standard), it also means the entire process (from farming to fabric production) meets strict environmental and social standards. Harmful chemicals are restricted, wastewater is regulated, and ethical labor practices are verified.

Yes! Our Content Collective is the first place to start if you’re interested in creating with La Coochie. We love working with content creators, influencers, affiliates, and editors who genuinely love the brand. Apply to join our Content Collective here.

Please apply to our content collective or email us at social@lacoochie.com with a portfolio or examples of content you’ve created, or with your idea for collaboration. Excited to chat!

Yes. Retailers can order La Coochie wholesale through Faire. We’d love to connect and explore bringing certified organic cotton underwear to your store.

No bots here! Let's chat. Our team genuinely loves talking about all things underwear - from fit and fabric questions to honest feedback. We take your input seriously and use it to shape our designs, refine our styles, and expand our sizing options. Whether you need guidance or have thoughts to share, we’re always here and happy to help!

Email us at hello@lacoochie.com